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Widget Settings
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AI Assistant
SPAS
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Message Forwarding
Coming Soon
API Tokens
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Keyboard Shortcuts
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Channel Settings
Test Connections
Save Settings
Configure WhatsApp and Telegram channel settings for conversation transfers
WhatsApp Configuration
Twilio Account SID
Your Twilio Account SID from the Twilio Console
Twilio Auth Token
Your Twilio Auth Token from the Twilio Console
WhatsApp Phone Number
WhatsApp Business phone number from Twilio (include +)
Setup Instructions:
Get Twilio Account SID and Auth Token from
Twilio Console
Set up WhatsApp Sandbox or get approved WhatsApp number
Configure webhook URL in Twilio WhatsApp settings
Test the integration using the widget's WhatsApp button
Telegram Configuration
Bot Token
Bot token from @BotFather on Telegram
Bot Username
Bot username (without @) from @BotFather
Setup Instructions:
Message @BotFather on Telegram
Use /newbot command to create a new bot
Get the bot token and username
Save settings and test integration
Channel Usage Statistics
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Widget Conversations
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WhatsApp Conversations
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Telegram Conversations
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Channel Transfers